dokubola Privacy Policy

This page describes what we collect when you use dokubola and how we keep that data protected. We handle personal information carefully, following local and international data protection standards. Our privacy commitments apply to all users accessing our platform from supported jurisdictions — whether you connect via web browser, mobile app, or dedicated client.

We collect account details, payment information, device data, and activity logs to operate our live-dealer tables, sportsbook, slots, and esports markets. We use this information to verify your identity, process deposits and withdrawals, detect fraud, and comply with regulatory obligations. We do not sell or share your personal data with third parties except where required by law or to provide essential services (payment processors, hosting providers, fraud-detection vendors).

Our policy applies globally to all dokubola account holders. If you have questions about how we handle your data or wish to exercise your privacy rights, contact our support team via live chat or email.

What Information We Collect on dokubola

Account Registration and KYC Data

When you open a dokubola account, we request your full name, email address, date of birth, phone number, and residential address. We require identity verification (government-issued ID copy) and proof of address (utility bill, lease agreement, or bank statement). This information is mandatory for Know-Your-Customer (KYC) compliance and regulatory reporting. We store these documents securely and retain them for the duration of your account plus a regulatory hold period afterward.

Payment and Transaction Data

We collect payment method details (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account information) when you fund your dokubola account. We also log all deposits, withdrawals, and transaction timestamps. We do not store full credit card numbers or sensitive bank credentials; payment processors handle that data separately under their own encryption standards. Our servers retain transaction history indefinitely to support account audits, dispute resolution, and regulatory inquiries.

Gameplay and Activity Logs

We log your dokubola activity: which live-dealer tables you join, bet amounts, game outcomes, sportsbook selections, and slot-game participation. We record IP addresses, device identifiers, browser type, and geolocation data. This information helps us detect fraud, enforce fair-play rules, identify account compromises, and troubleshoot technical issues. Activity logs are retained for at least three years.

Cookies and Tracking

We use cookies to maintain your dokubola session, remember your preferences, and track site performance. Cookies do not contain sensitive data; they are used primarily for session management and analytics. We use third-party analytics providers (e.g., Google Analytics) to measure traffic patterns and user engagement. These providers may place their own cookies on your device. You may disable cookies in your browser settings, though this may impair dokubola functionality.

How We Use and Protect Your dokubola Data

Third-Party Processors and Data Transfers

We share dokubola account data with trusted third parties only where necessary: payment processors (DANA, e-wallet, mobile banking providers), hosting providers, fraud-detection services, and legal/compliance advisors. These vendors sign data-processing agreements committing to the same confidentiality and security standards we maintain. Our servers may be located outside Indonesia; your data may be transferred to facilities in other jurisdictions. By using dokubola, you consent to international data transfers as needed for service delivery.

Security Measures and Data Protection

We encrypt all data in transit using HTTPS/TLS protocols. Sensitive information (passwords, payment details, identity documents) are encrypted at rest on our servers. We conduct regular security audits and penetration testing. We limit employee access to personal data on a need-to-know basis and require staff to sign confidentiality agreements. We do not guarantee absolute protection against sophisticated cyberattacks, but we maintain industry-standard security practices.

Your Rights Regarding dokubola Data

You have the right to request access to all personal data we hold about you. You may request correction of inaccurate information or deletion of your account and associated data (subject to regulatory retention requirements). Some data must be kept for legal compliance (transaction history for anti-money-laundering purposes, for example). To exercise these rights, contact our support team with a written request. We will respond within 30 days.

Data Retention and Account Deletion

We retain dokubola account data while your account is active. If you close your account, we retain personal information for a minimum of five years to comply with anti-money-laundering and tax reporting obligations. After this period, we delete or anonymize your data unless legal holds prevent deletion. Transaction records are kept indefinitely for regulatory audit purposes.

Jurisdiction and Applicable Law

Our dokubola privacy policy is governed by the laws of the jurisdiction where we operate. Data protection regulations in your home country may impose additional obligations not covered by this policy. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions are responsible for understanding their local privacy laws. If local law imposes stricter data protection than our policy, the stricter standard applies to you.

Policy Changes and Contact Information

We may update this privacy policy from time to time. We will notify you of material changes via email or an in-app notification. Continued use of dokubola after policy updates constitutes acceptance of the revised policy. To contact us regarding privacy concerns, use our in-app support chat (available 24/7 in English and Indonesian) or email our privacy team. We will respond to privacy inquiries within 30 days.